Claims Center


We make filing your claim easy.

When the unexpected happens, filing a claim is the last thing you want to think about! Keswick Insurance makes it easier for you. We will guide you through the process to make sure you get what you deserve and are back on the road in no time.


The more information about a claim you have, the better – but you don’t have to wait for all of the paperwork to start the process. While the other documentation will be required to complete the claim, only the Claims Form is needed to get started.



Claims Form

Download and fill out our Claims Form with details about the incident.


You will need to submit pictures of your vehicle damage and any other pictures from the accident.

Police Report

You will need to obtain and submit a copy of the Police Report from the incident.


You will need to submit a valid registration for your vehicle.

(2) Repair Estimates

You will need to submit two estimates of repair cost for damages written by a certified mechanic.

Drivers License

You will need to submit a valid Drivers License.

Filing a Claim Puts Your Policy to Work!

Policy benefits may include:


  • Payment for vehicle repairs
  • Payment for medical bills
  • Liability Coverage if you are at fault for the accident

Submitting Your Claim


Drop off

3017 Estate Contant
St. Thomas, VI 00802


3017 Estate Contant
St. Thomas, VI 00802

Answers to Common Claims Questions

Please reach out to if you cannot find an answer to your question.

The claims process – and how long it may take – varies based on the type of claim and the severity of damage. Once you’ve filed, a Keswick Representative will review the incident details and get back to you within 1-3 business days.
The decision to repair is yours. If you choose not to repair, we’ll issue payment to you, minus any applicable deductible. If you lease your vehicle or make a monthly payment to a financial institution, check first with the leasing company or lienholder. They may require that you repair the vehicle.

A ‘total loss’ means the damage to your vehicle is more than your vehicle is worth. If your vehicle is a total loss, we will contact you and provide you with a detailed explanation of our evaluation.